Put the call at
- Right nowwhatever time it actually is
- Tuesday, 10ammid-morning on a work day
- Tuesday, 9:30pmlate evening
- Saturday, 11amthe weekend
- Christmas Daya holiday CallMitt knows
- Vacation weeka work day, vacation mode on
Calling from
Why this message, and not one of the other four
It is Tuesday 3 November, 10:00am where Brookside Water Treatment works (Eastern (New York)).
The situation
Vacation mode. Vacation mode is switched on, and it outranks every other rule.
Then the compliance checks, in order
- ✓Not opted out (301) 555-0187 has never replied STOP to this business. An opt-out is permanent and cannot be overridden.
- ✓Not on the suppression list The business’s own “never text these” list is empty here.
- ✓ Inside texting hours where the caller is It is 10:00am for them (New York). Texting runs 8:00 to 21:00 in the caller’s zone, not the contractor’s.
The five messages Brookside Water Treatment has written
One per situation. The business-hours message is required because every other situation falls back to it; the rest are optional. Each must carry an opt-out instruction, and each is capped at 320 characters, which is what a text can hold.
| Situation | What the caller gets |
|---|---|
| Business hours | Hi, thanks for calling Brookside Water Treatment! We're on an install and can't pick up. Text back whether you're on city water or a well and what you're noticing, and we'll get right back to you. Reply STOP to opt out. |
| After hours | Thanks for calling Brookside Water Treatment! We're closed for the day. Text us whether it's city water or a well and what you're noticing, and we'll reply first thing tomorrow. Reply STOP to opt out. |
| Weekends | Thanks for calling Brookside Water Treatment! We're closed for the weekend. Reply with what you're noticing and we'll get back to you Monday. Reply STOP to opt out. |
| Holidays | Thanks for calling Brookside Water Treatment! We're closed for the holiday. Reply here and we'll follow up the next business day. Reply STOP to opt out. |
| Vacation modeIn use | Thanks for calling Brookside Water Treatment! We're away this week. Reply with what you need and we'll be in touch the day we're back. Reply STOP to opt out. |
What is not true yet
No text is delivered. There is no SMS gateway connected and no carrier (10DLC) registration, so even inside the member portal a text-back becomes a row in the outbox marked queued and stops there. Every screen in the product says so.
The missed call is logged by hand. The forwarded-call hook is built and waits on the texting number. Today the contractor presses “Log a missed call” in the portal, which runs exactly the pipeline shown above.
This page writes nothing at all. It replays the decision without recording it, so browsing the demo cannot fill the account’s outbox.
Details worth knowing
- Two clocks, on purpose. Which message to send is decided in the contractor’s time zone; whether it may be sent at all is decided in the caller’s, estimated from their area code.
- The closing hour is exclusive. With a 5:00 PM close, 4:00 PM-something is still business hours and 5:00 PM is after hours.
- Saturday is always the weekend to CallMitt, even for a business that works Saturdays. There is no per-day schedule.
- The same number is only texted once an hour, however many times they ring.
- Six US holidays are built in: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Custom dates are not supported.