Put the call at
- Right nowwhatever time it actually is
- Tuesday, 10ammid-morning on a work day
- Tuesday, 9:30pmlate evening
- Saturday, 11amthe weekend
- Christmas Daya holiday CallMitt knows
- Vacation weeka work day, vacation mode on
Calling from
Why this message, and not one of the other four
It is Tuesday 3 November, 9:30pm where Saltbox Snow & Ice works (Eastern (New York)).
The situation
After hours. It is 9:30pm on a weekday, outside the 7:00 AM to 5:00 PM window.
Then the compliance checks, in order
- ✓Not opted out (301) 555-0187 has never replied STOP to this business. An opt-out is permanent and cannot be overridden.
- ✓Not on the suppression list The business’s own “never text these” list is empty here.
- × Quiet hours where the caller is It is 9:30pm for them (New York). Texting runs 8:00 to 21:00 in the caller’s zone, not the contractor’s.
Quiet hours where the caller is. The attempt is recorded with the reason, so the contractor can see it happened and call in the morning.
The five messages Saltbox Snow & Ice has written
One per situation. The business-hours message is required because every other situation falls back to it; the rest are optional. Each must carry an opt-out instruction, and each is capped at 320 characters, which is what a text can hold.
| Situation | What the caller gets |
|---|---|
| Business hours | Hi, thanks for calling Saltbox Snow & Ice! Sorry we missed you - if there is snow on the ground, every truck and every phone we have is out on a route. Reply to this text with your address and what needs clearing and we will come straight back. Reply STOP to opt out. |
| After hoursIn use | Thanks for calling Saltbox Snow & Ice! Nobody is at the desk right now, but if it is snowing the crews are out. Reply here with your address and what needs clearing - say so if a car is stuck or somebody is shut in - and we will get back to you. Reply STOP to opt out. |
| Weekends | Thanks for calling Saltbox Snow & Ice! The office is closed for the weekend. If it is snowing we are plowing; if it is not, reply to this text with what you need and we will reach out Monday morning. Reply STOP to opt out. |
| Holidays | Thanks for calling Saltbox Snow & Ice! The office is closed for the holiday. Reply here with your address and what needs clearing and we will follow up the next business day. Reply STOP to opt out. |
| Vacation mode | Thanks for calling Saltbox Snow & Ice! We are shut down for the off-season and the trucks are in the shed. Reply to this text and we will call you when the season contracts go out in September. Reply STOP to opt out. |
What is not true yet
No text is delivered. There is no SMS gateway connected and no carrier (10DLC) registration, so even inside the member portal a text-back becomes a row in the outbox marked queued and stops there. Every screen in the product says so.
The missed call is logged by hand. The forwarded-call hook is built and waits on the texting number. Today the contractor presses “Log a missed call” in the portal, which runs exactly the pipeline shown above.
This page writes nothing at all. It replays the decision without recording it, so browsing the demo cannot fill the account’s outbox.
Details worth knowing
- Two clocks, on purpose. Which message to send is decided in the contractor’s time zone; whether it may be sent at all is decided in the caller’s, estimated from their area code.
- The closing hour is exclusive. With a 5:00 PM close, 4:00 PM-something is still business hours and 5:00 PM is after hours.
- Saturday is always the weekend to CallMitt, even for a business that works Saturdays. There is no per-day schedule.
- The same number is only texted once an hour, however many times they ring.
- Six US holidays are built in: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Custom dates are not supported.